Return Policy

100% Satisfaction Guarantee
We work really hard to bring you great quality in the selection, curation, and craftsmanship that goes into everything we make. However, If you are unsatisfied with your purchase, you can return it for a full refund within 30 days of your purchase. Please email thekulturekrate@gmail.com and we will send you a return label.

Canceling your subscription
We love having you as our customer and will be sad to see you go but fully understand that needs change. You can cancel your subscription with us anytime*. Please email thekulturekrate@gmail.com with your cancelation request.

If you cancel your subscription less than 45 days before the holiday you will be charged for the upcoming box and your subscription will cancel right after that. As long as you cancel more than 45 days before the holiday you will not be charged and your subscription will be canceled immediately. 

Replacement policy
You count on us for your holiday, and we’ll do anything in our power to fix any hiccups that may occur. We'll always do our best to offer you a replacement for damaged or missing items. Because of the urgency of the holiday, the quicker you notify us, the quicker we can react to make sure your holiday stays intact.

  • If you receive a damaged item, snap a picture and email thekulturekrate@gmail.com 
  • If you're missing an item from your box or if you’ve never received your box, please let us know. 

Sometimes, we run out of stock so we will not be able to replace certain items. Regardless, please email us and we will work on a solution together.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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